Position: Store Supervisor

Location: Velvet Vanity, Elmina Lakeside Mall

Type: Full time

Position Summary:

As the Store Supervisor at Velvet Vanity, you will be responsible for overseeing the daily operations of our physical retail store. This role requires a dynamic leader who can manage in-store activities. You will manage staff, optimize store performance, maintain inventory, and implement strategies to drive sales and customer satisfaction.

 

Key Responsibilities:

Store Operations Management

• Oversee the day-to-day operations of the retail store, ensuring smooth and efficient functioning.
• Develop, implement and update operational policies and procedures to enhance in-store performance and ensure operational consistency and efficiency.
• Ensure the store is well-maintained, including cleanliness, product displays, and overall aesthetics, providing a welcoming environment for customers.

Inventory Management

• Manage inventory levels, ensuring accurate stock counts and efficient restocking.
• Collaborate with suppliers and internal teams to address supply chain challenges and optimize inventory processes.
• Conduct regular inventory audits and adjust stock levels based on sales trends and customer demand.

Team Leadership and Development

• Recruit, train, and manage retail staff, fostering a positive and motivating work environment.
• Provide training on customer service, product knowledge, company values and operational procedures for both in-store and online staff.

Customer Experience

• Ensure customers have a positive shopping experience by maintaining high standards of customer service.
• Ensure customer inquiries, feedback, and complaints are addressed promptly and professionally.
• Implement initiatives to enhance customer loyalty and retention, such as in-store promotions, or personalized customer outreach.

Sales and Marketing Coordination

• Work with the marketing team to plan and execute in-store promotions, events, and campaigns that drive traffic and sales.
• Analyze sales data and customer insights to identify trends, opportunities, and areas for improvement.
• Implement strategies to enhance in-store foot traffic through targeted marketing efforts.

Reporting and Analysis

• Prepare and present regular reports on retail performance, including sales metrics, inventory status, and customer feedback.
• Use data-driven insights to make informed decisions and recommendations for operational improvements and strategic initiatives.

 

If you are ready to contribute your skills, kindly email your resume and cover letter to careers@velvetvanity.co . Please include [Job Position] - [Your Name] in the subject line of the email.